Terms and Conditions

Terms and Conditions

Version: 2020-03


Use of this website is subject to the terms and conditions detailed here. Throughout these terms and conditions, the terms, “We”, “Us”, “Our” and “The Company” refer to Ardoa UK Limited. Ardoa UK Limited (Company No. 12141615) is the owner of this website. By using this website, you agree to be legally bound by the terms and conditions herein. These terms and conditions may be modified from time to time, modifications will be implemented immediately upon their inclusion.

General Terms & Conditions of Business

All information is checked for accuracy and reviewed on a regular basis; however, Ardoa UK Limited does not take responsibility for any inaccuracies there may be in the information on the website, so far as the law allows. When changes are made to the information on the website it is the responsibility of the user to check all information for any changes.

The company holds the copyright to the website and materials within and duplication or repurposing of them is prohibited.

The company is not liable for the content of any third-party sites for which links may be provided to within this website. Any link provided to an external website is not an endorsement of its content.

By ordering a product/s through this website you are agreeing to be bound by our terms and conditions.

Products & Services

We reserve the right to add or remove products from sale at any time and are under no obligation to ensure the continuation or supply of any product.

We are under no obligation to fulfil orders where the price of the goods has been incorrectly displayed on the website. In the event of a pricing mistake we will contact the customer to check whether they wish to proceed with the order at the correct price or cancel the order and notify the customer.

All prices stated on this website are inclusive of VAT, applied at the UK rate of 20%. (VAT No. 339 7772 49)

All of the products on this website are legal within the UK, it is the responsibility of the customer to be aware of their local laws and regulations and applicable taxes or duties if ordering from outside of the UK. The company cannot be held liable for any delays caused by the authorities of any jurisdiction. None of the products for sale on the website have a THC content of more than 0.20%.

Special offers, discounts or promotions are provided at the discretion of the company and can be withdrawn at any time.


This website is only intended for use by individuals over the age of 18 years. Orders will only be accepted from individuals over the age of 18 years. Ardoa UK Limited reserves the right to cancel any order or refuse service to any geographical region, individual or organisation at our discretion.

Order Process

When purchasing a product through the website, products will be placed in your basket for review and from there you will be guided through the checkout procedure. Customers must create a user account to proceed with an order; the customer agrees to keeping the information in their user account up to date. Any order incorrectly dispatched due to inaccurate customer account information will incur further postage & administration charges.


Payment must be received from the customer before any goods will be dispatched. Payment can be made by credit or debit card through the website checkout. We reserve the right to add or remove payment methods at our discretion.


Orders within the UK will be processed within 1-3 days. Our postage provider is Royal Mail and we use their tracked service. By providing an email or mobile telephone number, you can receive tracking updates from Royal Mail.

If a delivery is delayed or unable to be fulfilled, then the company will refund the full purchase price. No claim for compensation can be made against the company in relation to a delayed or unfulfilled order.

Overseas Orders

We will only dispatch products to jurisdictions in which the content of the products does not violate any local laws. Any orders placed from jurisdictions outside of the UK will be reviewed prior to the dispatch of the product and may be refused at the discretion of the company.

Overseas orders are subject to higher shipping costs and any applicable additional taxes or customs charges. A quote will be provided for these and an order can be cancelled on receipt of said quote if the charges are deemed too high.

Returns & Cancellations

If you do not accept delivery or the product/s or provide inadequate delivery instructions, we will refund the price of the product/s but reserve the right to retain the costs of delivery and return.

If a product/s has been damaged during shipping you must inform us within 48 hours of receipt of the product.

If there is an error with an order you must notify us within 14 days from the date of payment for the product/s. An order may be returned within 14 days of the date at which you informed us of your intention to return the product/s. All products must be returned with their seals intact, if an item is returned after the seal has been broken, we cannot accept the return; except in exceptional circumstances.

To cancel or initiate the return of a product/s please use the contact forms, contained within the Support section of the website, stating your order number. Any order cancelled after a product has been dispatched will be liable for the cost of delivery/return.

All refunds will only be made to the original payment card/method.

Privacy Policy

Please see the following link for our privacy policy: https://www.ardoamarket.co.uk/privacy/.

Force Majeure

If the company is prevented from or delayed in performing any obligations under these terms and conditions by reason of any circumstances beyond its reasonable control it shall be excused performance to the extent affected by such circumstances, so long as it shall both give prompt notice to the other party and use all reasonable commercial endeavours to remove or avoid such circumstances cause or effect.

Governing Law and Jurisdiction & Legal Considerations

This website is operated in the UK and is governed by the Laws of England and Wales and the courts of England and Wales will have exclusive authority to settle any dispute arising from use of the website or in connection with it.

Ardoa UK Limited abides by UK and EU law. Additional provisions regarding the legality of hemp-based products may apply. They are laid down in our Legals page.

Contact Us

Registered Office Address

Ardoa UK Limited,
54 St James St,
L1 0AB
United Kingdom

Do not send return products to the above address, any packages will be refused.